Quantive recognizes that the support needs of a client are uniquely dependent upon the environment in which the Quantive Business Activity Monitoring Solution will be utilized. Support requirements, therefore, can vary significantly from one customer to the next, and even from one installation to the next for a given customer.

Accordingly, Quantive offers a full range of support plans ranging from minimal support for the largely self-sufficient customer to a full 24/7/365 plan for those who prefer for Quantive to play a more active role in their operations.

Customers may elect for Quantive to "train the trainers and support personnel", and the customer then assumes most of the operational responsibility. Quantive is always fully prepared to provide additional support if requested.

Quantive can also develop, deploy and maintain a customer's applications and provide all support related needs. The Quantive Solution was designed so that this service can be provided remotely. If the customer prefers an onsite presence, Quantive will be pleased to provide this level of support as well.

Where your requirements are even more unique, Quantive will craft a custom support plan responsive to your needs. Please contact us for more information.